Client success
Manufacturing sector
Plumbs are furniture reupholstery specialists with a range of over 800 fabrics.
They employ a team of reupholstery consultants who provide home visits across the UK.
Furniture is upgraded at Plumbs’ factory in the north-west and returned with a new lease of life.
The Plumbs website is key to the process as it enables prospective customers to consider fabric options and book home consultations.
The client was not easily able to update the existing website which meant higher than normal ongoing costs with its previous agency.
Our review also found there had been no ongoing conversion optimisation work so we knew there was an opportunity to improve performance of the site too.
We ran a successful project together which included:
The new Plumbs website went live at www.plumbs.co.uk in April 2021.
“The ongoing marketing retainer works well.
“We have the monthly meeting and go through what tests are in place and look at results.
“With regards to value for money the service from Bespoke has been very good.
“The website is performing well, hitting targets and we’re really happy with its performance.
“The guys on support desk are brilliant too with very good response times when we submit requests.
“The new system is way more flexible than the old website so Plumbs’ can update their site easily now
“They also have the ability to pre-prepare site updates and schedule them to go live at a certain time.
“The real win comes with the ongoing marketing retainer.
“We’ve run lots of tests on different parts of the website now and have seen some big performance improvements.
“We’ll do that continually now so the website is performing better every month.”
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With regards to value for money the service from Bespoke has been very good.
Emma Curtis
Head of Marketing Plumbs
The new site is worlds apart from the old one, it’s a brilliant shop window for us.
Clare Wilby
Commercial Manager, Clifton Trade Bathrooms
We’ve been on a transformation journey with the brand and the website now reflects that.
Sarah Cooper
Strongdor
The website looks and feels excellent. We asked for wow factor and got that.
Anthony Formosa
Harrington Boyd
We get clients from further afield now who say they are finding us through Google.
Lisa Kennery
Pierce Accountants
I love the new website. My staff love it and we get a lot of compliments on it too.
Lucy Trueman
Founder, Trueman Change
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